Happy New Year!
I wanted to share this with you as it could pertain to you now or down the road. Google local allows for reviews and, unfortunately, sometimes you’ll get a negative one. My advice for all businesses is to ask your best customers to write positive reviews on Google Local Business. Email some friends/trusted clients the direct link so they could post POSITIVE reviews and completely overwhelm any negative ones!
I suggest you do this whether or not you have a negative one showing. Here’s a quick video to show you how to do it: http://www.screencast.com/t/ZDYzYjA1ZjEt
So get some positive reviews on your google business listing and protect yourselves from that one bad apple!